Pricing is determined based on the total volume of goods, the transit distance, property access (stairs vs. lift), and any additional services like professional packing or dismantling. We provide transparent quotes with no hidden charges.

Yes. An advance deposit is required to secure your moving date and vehicle allocation. Your booking is fully confirmed once the deposit is received.

If you reschedule or cancel your move with at least 72 hours (3 days) notice, your deposit can be transferred or refunded. For notices under 72 hours, the deposit will be forfeited.

The remaining balance is due in full 30 minutes before completion of unloading. Payment can be settled via secure instant bank transfer or authorized card.

The customer is strictly responsible for securing parking spaces or loading dispensations at all properties. Any parking tickets or fines incurred due to absent permits will be billed to the customer.

Yes, our team is equipped with tools to dismantle and rebuild beds, wardrobes, tables, and flat-pack furniture. Please inform us during quotation so adequate time is allocated.

Yes, Aidy Removals Ltd maintains full Goods in Transit and Public Liability Insurance, giving you total peace of mind throughout your relocation.

We strictly do not transport hazardous materials, flammable fuels, gas canisters, paint cans, firearms, ammunition, open food items, or live animals.

Boxes must be securely taped top and bottom and clearly labeled by room. For safe manual handling, please ensure individual boxes do not exceed 20kg.